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AI Setup Service Agreement

ConnectUs AI — Effective Date: ________________

This Service Agreement ("Agreement") is entered into between:

Service Provider: ConnectUs AI ("Provider," "we," "us")
Client: _________________________________ ("Client," "you")

1. Services

Provider agrees to perform the following one-time setup services ("Services"):

1. Install and configure Claude AI (by Anthropic) on Client's computer(s)
2. Connect third-party integrations as requested (Gmail, Google Calendar, WhatsApp, etc.)
3. Configure AI with Client-provided business information, product data, and brand guidelines
4. Provide hands-on training session(s) as specified in the selected service tier
5. Deliver a setup guide for ongoing reference

2. Service Tiers & Fees

Client has selected (check one):

• ☐ Starter Setup — $199 one-time
• ☐ Business Setup — $499 one-time

Support Services (optional, after setup): $75 per hour, billed in 30-minute increments. Support must be requested by Client and is not included in setup fees.

All fees are due upon completion of setup. Payment accepted via cash, check, Venmo, Zelle, or bank transfer.

3. Third-Party Software & Subscriptions

The Services involve installing and configuring third-party software that is not owned, developed, or controlled by Provider, including but not limited to:

• Claude AI by Anthropic (requires Client's own subscription, currently $20/month)
• WhatsApp by Meta Platforms
• Gmail / Google Calendar by Google
• Other third-party tools as applicable

Client is solely responsible for:

1. Maintaining active subscriptions and accounts for all third-party services
2. Complying with each third-party service's terms of service and acceptable use policies
3. Any fees charged by third-party providers
4. Any changes, outages, or discontinuation of third-party services

4. AI Disclaimer & Limitation of AI Actions

Client acknowledges and agrees that:

1. AI is not perfect. Claude AI and all integrated tools are artificial intelligence systems that may produce errors, hallucinations, inaccurate information, or take unintended actions.
2. AI actions are Client's responsibility. Once setup is complete, the AI operates under Client's account, on Client's devices, using Client's credentials. All actions taken by the AI are considered actions taken by Client.
3. AI may modify, send, or delete data. The AI may read, compose, send, or delete emails; create, modify, or cancel calendar events; send or delete WhatsApp messages; modify files on Client's computer; or take other actions within the scope of its configured permissions.
4. Client controls the AI. Client has full ability to review, override, restrict, or disable any AI functionality at any time. Client is responsible for configuring appropriate safeguards, permissions, and review processes.
5. Provider does not monitor AI actions. After setup, Provider has no access to, visibility into, or control over what the AI does on Client's systems.
6. Data sent to AI providers. Content processed by Claude AI is transmitted to Anthropic's servers per Anthropic's privacy policy. Client is responsible for understanding and accepting Anthropic's data handling practices.

5. Limitation of Liability

5.1 No Liability for AI Actions

Provider shall have NO liability whatsoever for any actions taken by the AI after setup is complete, including but not limited to:

• Emails sent, modified, or deleted by the AI
• WhatsApp messages sent, modified, or deleted by the AI
• Calendar events created, modified, or cancelled by the AI
• Files created, modified, or deleted on Client's computer
• Inaccurate, misleading, or inappropriate content generated by the AI
• Data loss of any kind
• Business losses, lost revenue, lost customers, or reputational harm resulting from AI actions
• Violations of law, regulation, or third-party rights resulting from AI-generated content
• Security breaches or unauthorized access facilitated by AI integrations

5.2 No Liability for Third-Party Services

Provider shall have no liability for any failures, changes, outages, data loss, security breaches, or policy changes by Anthropic, Google, Meta, WhatsApp, or any other third-party service provider.

5.3 Maximum Liability

In no event shall Provider's total aggregate liability under this Agreement exceed the amount actually paid by Client for the Services (i.e., the one-time setup fee). This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

5.4 No Consequential Damages

In no event shall Provider be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, business opportunities, or other intangible losses, even if Provider has been advised of the possibility of such damages.

6. Indemnification

Client agrees to indemnify, defend, and hold harmless Provider and its owners, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:

1. Client's use of the AI after setup
2. Any actions taken by the AI on Client's behalf
3. Client's violation of any third-party terms of service
4. Any content generated or transmitted by the AI
5. Any third-party claims related to AI-generated communications

7. Data & Privacy

1. Client's Data: Provider may temporarily access Client's business information (product lists, pricing, FAQ) solely for the purpose of configuring the AI. Provider will not retain copies of Client data after setup is complete.
2. Credentials: If Client provides login credentials during setup, Client should change passwords after setup is complete. Provider recommends not sharing passwords and using app-specific passwords or OAuth where available.
3. No Data Collection: Provider does not collect, store, or transmit any data from Client's AI system after setup.

8. Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." PROVIDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE
• That the AI will operate without errors, interruptions, or unintended behavior
• That AI-generated content will be accurate, appropriate, or suitable for any purpose
• That third-party integrations will continue to function after setup
• That the AI will not cause data loss or unintended modifications

Provider warrants only that it will perform the initial setup with reasonable care and skill. This warranty expires 7 days after setup completion.

9. Client Responsibilities

Client agrees to:

1. Back up all data before setup begins and maintain regular backups going forward
2. Review AI outputs before relying on them for important business decisions or communications
3. Not use the AI for illegal purposes, harassment, spam, fraud, or any activity that violates applicable law
4. Supervise the AI and implement appropriate review processes for AI-generated content, especially for customer-facing communications
5. Notify Provider of any issues within the 7-day warranty period
6. Maintain own technical environment including hardware, software updates, internet connectivity, and security

10. Term & Termination

This Agreement begins on the date of signature and the setup service obligation is fulfilled upon completion of installation and training. The limitation of liability, indemnification, and disclaimer provisions survive indefinitely after termination or completion of Services.

11. Dispute Resolution

Any dispute arising under this Agreement shall be resolved through binding arbitration in Lehigh County, Pennsylvania, under the rules of the American Arbitration Association. Each party shall bear its own costs and attorney's fees. The prevailing party in any enforcement action shall be entitled to recover reasonable attorney's fees.

12. Governing Law

This Agreement shall be governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of law principles.

13. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings. No modification of this Agreement shall be valid unless in writing and signed by both parties.

14. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.